Operations Manager

Department: 
Operations

Job Description

The Operations Manager reports to the Deputy Director and is responsible for the management of the Museum’s part-time Gallery Attendants and Shop Sales Associates and oversight of the Museum’s public exhibition spaces and associated functions, particularly as it relates to the non-programmatic aspects of the visitor experience. This position will work across the institution and collaborate with staff in other departments, especially facilities, education, collections, and merchandising. Clear communication is particularly important as all these areas overlap with the Museum’s operations.

About the Isamu Noguchi Foundation and Garden Museum

The Noguchi Museum – chartered as The Isamu Noguchi Foundation and Garden Museum – was founded and designed by the acclaimed Japanese-American artist Isamu Noguchi (1904-1988) for the display of his life’s work. Opened in 1985 and located in the vibrant neighborhood of Long Island City, Queens, the Museum is housed in a converted industrial building and is itself considered to be one of Noguchi’s greatest works. Today, the mission of the Museum is to advance the understanding and appreciation of Noguchi’s art and legacy. It manages the world’s most extensive collection of Noguchi’s sculptures, works on paper, architectural models, and designs, in addition to his complete archives. Through its rich collection, exhibitions, and programming, the Museum facilitates scholarship and learning for audiences of all ages and backgrounds.

Essential Duties and Responsibilities

  • Management of all part-time Gallery Attendants who are responsible for receiving visitors to the Museum, processing admissions, and staffing the galleries from Wednesday–Sunday when the Museum is open to the public. Specific responsibilities of the Operations Manager include:
    - Overseeing hiring, and when necessary, firing, training, scheduling, and evaluation of part-time Gallery Attendants, with the assistance of the Visitors Services and Membership Manager and Senior Gallery Attendant.
    - Ensuring Gallery Attendants understand and comply with Museum policies.
    - Maintaining staff reporting systems and approving hours for Gallery Attendants
    - Managing staff levels to assure necessary coverage on a day-to-day basis, as well as for events and programming
    - Overseeing the recording and daily cash accounting from admissions, Cafe, and Shop
    - Overseeing and managing relationship with outside vendor for Museum’s Cafe, and ensuring all products and supplies in the Cafe are well stocked
    - With the Merchandising and Design Manager, overseeing Shop Sales Associates and day-to-day Shop/Cafe operations
  • Oversight of tracking and compiling attendance of general admissions, tours, programs, and special events and responsible for reporting on the statistics to Director, Deputy Director, and other senior staff on a monthly basis and generating reports to the Board of Trustees for their quarterly meetings.
  • Oversight of artwork, condition of galleries, and materials. Specific responsibilities include:
    - Making sure all public spaces are functioning, set up, and maintained for general operations and all types of public and education programs
    - Ensuring audio visual equipment in Shop and video gallery are operational and maintained - Reporting and completing necessary reports for Registrar and Collections Manager on changed condition of any artworks
    - Reporting on significant deviations in climate controls to Facilities Director and Registrar and Collections Manager
    - With the Digital Communications and Graphic Design Manager, help to ensure gallery guides reflect what is on view in the galleries
  •  With the Facilities Director, the Operations Manager is responsible for:
    - Overseeing and managing two maintenance staff for gallery and public spaces
    - As necessary, working to plan, manage, and perform a variety of tasks for the care and maintenance of the Museum buildings and systems, including plumbing, electrical, HVAC, security alarm, and garden grounds.
    - Assisting in the management of projects performed at the Museum by outside subcontractors
  • Serving the needs of the Education department, the Operations Manager is responsible for:
    - Assisting in the coordination with part-time Educators and facilitation of the numerous tours and family programs at the Museum and helping to facilitate the weekend public programs and events calendar.
  •  In conjunction with the Registrar and curatorial and collections department, the Operations Manager’s duties include:
    - Consulting on the scheduling and installation of museum exhibitions.
    - Communicating to and training Gallery Attendants about needs of special exhibitions or new installations
    - Assisting in the coordination, movement, and installation of art on site and in storage and organizing offsite storage facilities.
  • The Operations Manager’s responsibilities also include developing and maintaining external relationships with respective government agencies to maximize the logistical aspects of the museum visitor experience. Toward this end, being proactive with necessary interventions and continual follow up to address issues that impact the Museum and visitor experience that might include, but are not limited to the following:
    - Changes in parking
    - Changes in zoning
    - Broken street signs
    - Non-functioning fire hydrants
    - Directional and way-finding signage

    The Operations Manager shall keep the Director and Deputy Director apprised of such issues as they arise, strategizing and assisting in implementation of solutions.

Requirements

  • Bachelor’s Degree in related field  
  • At least 5–8 years of experience working in visitors services or operations at a museum, non-for-profit, or contemporary art space
  • Must possess leadership and management skills to oversee a five-day-a-week operation (Wednesday–Sunday)
  • Experience supervising and training staff and effectively improving staff performance
  • Experience working in an environment serving the public
  • Strong team player possessing excellent interpersonal skills and ability to work well with others both departmentally and interdepartmentally
  • Must possess excellent organizational and communication skills (both verbal and written) and the ability to prioritize, multitask, and manage a high-volume and multiple projects simultaneously in a small organization with limited resources
  • Must be proactive and have excellent follow-through
  • Must be a self-starter and take initiative
  • Attention to detail and a careful, confident, precise working style are essential
  • Ability to respond quickly to urgent security, building service, and utility failures
  • Ability to work flexible and variable hours including weekends and some evenings
  • Physical dexterity required to access remote spaces (roof, ceiling crawl spaces, etc.) as well as ability to lift and move items of various weights and sizes
  • Interest in the visual arts and museum environments
  • Excellent listening skills and ability to consider ideas of others
  • Demonstrated skills using Microsoft Office

The Operations Manager is a full-time position located at The Noguchi Museum in Long Island City, Queens. Coinciding with the Museum’s hours of operation, the work schedule is Wednesday–Friday, 9:30 am–5:30 pm, and Saturday–Sunday, 10:30 am–6:30 pm.

The Noguchi Museum offers a competitive salary and a full benefits package. The Noguchi Museum is an equal opportunity employer, and does not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, marital status, citizenship status, veteran status, disability or any other criterion specified by federal, state or local laws, in the administration of its employment policy.

Please send resume, cover letter, and salary requirements via mail or email to:

Operations Manager Position
The Noguchi Museum
32-37 Vernon Boulevard
Long Island City, NY 11106

jobs@noguchi.org with subject line “Operations Manager Position”